My order is not quite right?Updated a month ago

If you find yourself with a faulty or incorrect item, please reach out to us right away here and include photos of the issue. 📨

Important: Please don’t send back any items before getting in touch with us!

For Faulty Items:

📸 Photo shows both the issue and the Airmed logo or size tag in one clear shot.
📸 Photos should be in JPEG or PDF format.
📸 If there are multiple issues, photo shows all the problems and the Airmed logo.
📸 The item should not be worn in the photo.
📸 For zip issues that are tricky to capture in a photo, a short video would be super helpful.

For Wrong/Missing Items:

📸 Include a photo of the A4 packing slip.
📸 Show the barcode on the clear packaging and the label on the item.
📸 Ensure the item is not worn in the photo.
📸  Photos should be clear and in JPEG or PDF format.

If we don’t hear from you within 5 business days after your order’s delivery date, we may not be able to assist further. We’re here to help, so don’t hesitate to reach out! 🙏🏽