Return to SenderUpdated a month ago
In order for us to resend your parcel back to you, a resend shipping fee of:
- $15.00 AUD (for AU customers) or
- $55.00 AUD (for International customers)
will be charged, and an invoice will be sent separately. Upon confirmation of payment, we will email you your new tracking number.
Alternatively, we can provide you store credit. A $15.00 (for AU customers) or $20.00 AUD (for International customers) return to sender fee is deducted from the total of your store credit for the following reasons:
- Rejected parcel at the time of delivery
- Parcel not collected from local post office / parcel locker (within 10 days)
- Change of address/ incorrect address provided
- Addressee unknown/ ID cannot be verified
- Unable to access the property
- Multiple delivery attempts
- Rejected custom and duty fees
If we do not receive a response from you, we will issue a store credit. A $15.00 (for AU customers) and $20.00 AUD (for International customers) return to sender fee is deducted from the total of your store credit.
Important: Deliveries that are rejected by the recipient and returned to us will not be eligible for compensation. This includes refunds, replacements, or credits.