When will my return be processed?Updated a month ago
If you have tracking information for your parcel, please use it to confirm when your parcel was delivered. 🕒
Our PO Box is emptied at 8:30 am each day, so parcels delivered after this time will be collected on the next business day. 📬
Once we receive your return, our team will process it according to your request and our returns policy. This usually takes approximately 3-5 business days, and we’ll send you an email confirmation once it’s been finalised. 📩
After you’ve checked your parcel’s delivery date, please wait for the above processing time to pass before reaching out. ⏳ Don’t forget to check your spam or junk folder for any updates from us!
Please note processing times can vary during busy/sale periods.