Other - FAQ

Can I get a copy of my Tax Invoice?

If you would like a PDF of your tax invoice, simply let our team know here and we can email a copy to you! 📎

Collaborations and Ambassadors

Our Collaborations Team are constantly on a look out for ambassadors ☺ This includes influencers, universities, hospitals etc! Simply review our information page by visiting ➡️ Collaborate with Airmed. You can then sign up here. 📝We do have a lot of

Does Airmed have a phone number?

As an e-commerce business, we don’t have a dedicated phone line. 💻. However, our team is always here to help! Please feel free to reach out to here, and we’ll be happy to assist you with anything you need. 😄

Does Airmed have a physical store?

Since we’re an online-only store, we invite you to explore our entire range at Airmed Scrubs. 💻. If you have any questions or need help finding the perfect fit, don’t hesitate to reach out. Our team is always here for you—just a message away!. Happy

Do you have a sale?

While we occasionally run sales, the best way to stay informed is by signing up for our newsletter—you’ll be the first to know about any upcoming promotions or discounts! 💸. To do this, visit our website and scroll to the bottom of our webpage ⬇️. T

How do I know if an item is Final Sale?

Head over to the product page (on our website) and you will be able to see which items are Final Sale items ⬇️. Final Sale Item (example only):. If you have already placed an order, head to your order confirmation email you will be able to see which

I have not received my order confirmation?

Please check your junk or spam folder, and make sure you are looking in the email inbox associated with the order you submitted. 🔍. Still can't find it? Please contact our team here and they will be able to assist 😄

I'm trying to reset my account password but did not get a link?

Typically it may take up to 10 minutes for you to receive the password reset link. ⌚. If the time has passed, please be sure to check your junk/spam folder 📨. If you still have not received any link, this will mean you do not have an active account.

I've emailed Airmed, and had no response?

Our email responses sometimes end up in the spam folder, so be sure to check there first!. If it’s not there, no worries—just email us at [email protected], and our friendly customer service team will be happy to help! 😄

I want to unsubscribe from your mailing list

You can either unsubscribe or manage your preferences at the bottom of our marketing emails:. Alternatively, you can reach out to our team here.

Opening Hours and Closure Dates

Our hours of operation are Monday to Friday, 9:00 AM to 4:00 PM (Australian Eastern Daylight Time). 🕒. We're closed on weekends and on the following public holidays in Australia/Victoria. Any orders placed during these times will be processed and di

Our Story 📖

Debbie, a cancer nurse with 8 years+ experience working in high acuity areas, was seeking to improve the way scrubs looked and felt without comprising style, comfort, function, durability and fit. With the challenges above, she approached her Husband