How do I return/exchange an item?Updated 22 days ago

Australian Customers:

Ship items to:
AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

3️⃣ Keep Your Receipt
Make sure to hold on to your shipping receipt - it will contain your tracking number.

4️⃣ Processing Your Return
Once your return arrives at our PO Box, please allow 5-6 days for us to process your request. We will reach out to you via email with updates.

5️⃣ Important Reminder
Our team won’t be able to process your return if you do not include the return form inside your parcel.

International Customers:

1️⃣ Submit Your Return / Exchange Request
Start by filling out your return request here. If you encounter any issues with the online form, you can download and complete the attached form. 

2️⃣ Ship Your Items Back
For US, UK, NZ and Canada customers, you can purchase a label via our team. To do this submit a ticket here, select subject "Returns/Exchanges"  and in the message field, request to purchase a return label for the country you are shipping from or source your own carrier.

• Canada $40CAD
• United States $30USD
• United Kingdom $44 pounds
• New Zealand $44NZD

* Remote areas incur extra surcharge: 
Canada $110CAD, United States $80USD, United Kingdom $70 pounds, New Zealand $80 NZD

Alternatively, you can source your own carrier/return label.

For all other countries, you will need source your own courier service to ship the items back to us and don't forget to include your Return form inside.

Ship items back to:
AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

3️⃣ Keep Your Receipt
Make sure to hold on to your shipping receipt; it will contain your tracking number.

4️⃣ Processing Your Return
Once your return arrives at our PO Box, please allow 5-6 days for us to process your request. We will reach out to you via email with updates.

5️⃣ Important Reminder
Our team won’t be able to process your return if you do not include the return form inside your parcel.

Please see below Important Notes
You can also refer to our Quick Exchanges FAQs here ➡️ Exchanges FAQ'S

• You have 30 days from the delivery date to return apparel that is unworn, unwashed, and in its original packaging. If your return is received after 30 days, store credit (minus a $10 fee) will be issued, and the items cannot be returned to you.

• Please inspect your items before sending them back, as we cannot accept damaged or soiled returns.

• If no notes are included with your return, store credit will be automatically issued.

• Return shipping for change of mind or incorrect fit is the customer's responsibility and is non-refundable. We recommend keeping your tracking details, as Airmed is not liable for returns lost in transit.

• Discount codes from the original order are non-refundable, non-creditable, and cannot be applied to exchange orders.

• Full-priced items can be exchanged, returned for store credit, or refunded. To qualify for a refund, the return must be shipped back to us within 14 days of delivery. 

• Sale items are eligible for an exchange or store credit only.

• Final sale items cannot be returned. If a final sale item is returned, you will receive a store credit for 10% of the purchase price. We cannot send the item back.

• Already exchanged items/orders are only eligible for store credit, not refunds.

• Items purchased with automatic discounts or already on sale can only be returned for store credit or exchanged for an item of equal value. Final sale items are excluded.

• If your requested exchange is out of stock or if there's a price difference for an alternative product, store credit will be issued automatically.

• Discount codes cannot be refunded, credited, or applied to new or exchange orders.

• If a full-priced item is returned and a store credit requested, a refund will not be permitted at a later time.

• Non-returnable items: socks, water bottles, gift cards, Rewards program items, embroidered items, headwear (i.e. scrunchies, caps) and final sale items.

• Additional purchases cannot be added to your exchange order