How do I return/exchange an item?Updated 2 days ago

🖨️ No printer? Just include a handwritten note with:

• Your full name
• Order number
• Reason for return
• Your request (e.g. exchange, store credit)

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2️⃣ Send It Back

📬 Need a return label? 

You can purchase one from us for $10.95 here or source your own carrier. (this link is for Australian customers only).

🖨️ Need help with the Australia Post portal? Click here.

📮 Pack your items and sent it back to:
AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

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3️⃣ Keep Your Tracking Receipt
📦 Hold onto it until your return is processed. We’re not liable for parcels lost in transit.

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4️⃣ Processing Time
Returns take 5–6 business days once received. You’ll get an email update.

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5️⃣ Don't Forget
If you have not completed a return request (online or manually), a store credit will be issued by default.

International Customers:

1️⃣ Submit Your Return / Exchange Request

Start here: Return Portal.

🚨 Portal not working? Download & fill out this form instead: 

🖨️ No printer? Just include a handwritten note with:

• Your full name
• Order number
• Reason for return
• Your request (e.g. exchange, store credit)

⚜️⚜️⚜️

2️⃣ Ship Your Items Back

📬 US, UK, NZ and Canada customers: need a return label?
Submit a ticket ➡️ here.
Let us know your country + number of items. We’ll quote you a price.

Alternatively, you can also use your own courier.

For all other countries, you will need source your own courier service to ship the items back to us.

📮 Pack your items and sent it back to:
AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

⚜️⚜️⚜️

3️⃣ Keep Your Tracking Receipt
📦 Hold onto it until your return is processed. We’re not liable for parcels lost in transit.

⚜️⚜️⚜️

4️⃣ Processing Time
Returns take 5–6 business days once received. You’ll get an email update.

⚜️⚜️⚜️

5️⃣ Don't Forget
If you have not completed a return request (online or manually), a store credit will be issued by default.

⚠️ Important Notes (Please Read!)

📦 Before Sending Back

• All items must be unworn, unwashed & in original packaging.
• If no return note is included, store credit will be issued automatically.
• 🚫 No returns on socks, bottles, gift cards, rewards items, embroidered gear, or headwear (e.g., scrunchies, caps), final sale items.

🔁 Return & Exchange Policy Summary

🛍 Refund Request for Full-Priced Items only:

• ✅ Refund: Return within 14 days of delivery date. 
• ⛔ After 14 days: store credit will be issued.
  

🛍 Exchange or Store Credit Requests:

• ✅ Return within 30 days of delivery date.
• ⛔ After 30 days: Store credit minus a $10 fee will be issued. Items cannot be returned to you.
• ❌ Final Sale items: No returns. If returned, only 10% store credit will be issued — item won’t be returned to you.

🚚 Shipping Reminders

• Return postage for change of mind/incorrect fit is non-refundable and customer’s responsibility.
• Keep your tracking receipt — Airmed is not liable for lost returns.

🔐 Other Conditions

• Items already exchanged are only eligible for store credit.
• If your requested exchange is out of stock, store credit will be issued.
• Discount codes are non-refundable, non-transferable, and cannot be reused on new or exchange orders.
• If you request store credit on a full-priced item, you can’t request a refund later.
• Additional items cannot be added to your exchange order (i.e paying extra for more items).

You can also refer to our Quick Exchanges FAQs here ➡️ Exchanges FAQ'S