Quick guide for ReturnsUpdated a month ago
1️⃣ Lodge your return: Submit your return through our portal here. No need to wait for approval— once you’ve submitted it, move on to the next step.
2️⃣ Purchase a return label:
- Australian customers: You can purchase a label here or you are welcome arrange your own carrier.
- International customers: You’re welcome to arrange your own carrier, or let us know if you’d like an invoice for a shipping label.
3️⃣ Send your return: Post your return to us and ensure you include identifying details (name, order number, request) so we know it’s you.
4️⃣ Processing your return: Once we receive and process your return, our team will email you with the outcome.
For more details about our return policy and to understand the compensation options available to you, please visit here. 📃
Having trouble with the returns portal? No worries! Click here.