Quick guide for ReturnsUpdated 4 days ago
1️⃣ Lodge your return: Submit your return through our portal here. No need to wait for approval - once you’ve submitted it, move on to the next step.
‼️ The “non-returnable” message only applies to items highlighted in yellow and cannot be returned. Items not highlighted are still eligible for return 💌
2️⃣ Purchase a return label:
2️⃣ Purchase a return label:
- Australian customers: If you have purchased free returns, a return label will be provided; otherwise, you will need to source your own return shipping.
- New Zealand customers: You’re welcome to arrange your own carrier, or let us know if you’d like an invoice for a shipping label.
- All International customers: You will need to arrange your own carrier.
3️⃣ Send your return: Post your return to us and ensure you include identifying details on a piece of paper (name, order number, request) so we know it’s you.
4️⃣ Processing your return: Once we receive and process your return, our team will email you with the outcome.
For more details about our return policy and to understand the compensation options available to you, please visit here. 📃
Made a mistake in your return submission? Or having trouble with the returns portal? No worries, just let us know!