The returns portal isn't working. What do I do?Updated 3 days ago

If you encounter any issues with the online form/portal, you can download and complete the attached form ⬇️

Once you have downloaded and filled out this form, please see below:

For Australian Customers, please visit ➡️ How do I return/exchange an item?

For International Customers, please visit ➡️ How do I return/exchange an item?

A few things to keep in mind when lodging your return:

• Refund Eligibility: You can get a refund if the item (excluding embroidered/final sale items and accessories) is returned within 14 days of delivery. Gift cards are not refundable, and refunds will be issued back to the original payment method. If you used split payments, the refund goes to store credit first.
  What does 14 days mean? Your parcel has been sent to us within 14 days of receiving your order
• Return Policy: You can return items (excluding embroidered/final sale items and accessories) for an exchange or store credit within 40 days if they're unworn, unwashed, and in original packaging. Final sale items cannot be returned. You pay for return shipping unless the item is faulty or incorrect.
• Exchanges: Items can be exchanged for those of the same price. If your desired item is out of stock, you’ll receive store credit.
• Faulty or Incorrect Items: Contact support with photos before returning. Do not return these items without prior approval.
  
  

Please see below Important Notes
You can also refer to our Quick Exchanges FAQs here ➡️ Exchanges FAQ'S 

• You have 40 days from the delivery date to return apparel that is unworn, unwashed, and in its original packaging. If your return is received after 40 days, store credit (minus a $10 fee) will be issued, and the items cannot be returned to you.
• Please inspect your items before sending them back, as we cannot accept damaged or soiled returns.
  

• If no notes are included with your return, store credit will be automatically issued.
  

• Return shipping for change of mind or incorrect fit is the customer's responsibility and is non-refundable. We recommend keeping your tracking details, as Airmed is not liable for returns lost in transit.

• Discount codes from the original order are non-refundable, non-creditable, and cannot be applied to exchange orders.

• To qualify for a refund, the return must be shipped back to us within 14 days of delivery. 

• Final sale items cannot be returned. If it is returned to us, you will be required to provide a postage label for it to be sent back to you. If we do not receive a response within 40 days of contacting you, the item(s) will be forfeited or our team will contact you and item/s may be forfeited.

• Already exchanged items/orders are only eligible for store credit, not refunds or further exchanges.

• Items can only be exchanged for an item of equal value. Final sale items are excluded.

• If your requested exchange is out of stock or if there's a price difference for an alternative product, store credit will be issued automatically.

• Discount codes cannot be refunded, credited, or applied to new or exchange orders.

• If an item is returned and a store credit is requested, a refund will not be permitted at a later time.

• Non-returnable items: socks, water bottles, gift cards, Rewards program items, embroidered items, headwear (i.e. scrunchies, caps) and final sale items.

• Additional purchases cannot be added to your exchange order.